Grievance Redressal Mechanism

Last updated: July 2026

Disclaimer: This Grievance Redressal Mechanism is boilerplate content and must be reviewed by a qualified legal professional to ensure compliance with the Consumer Protection (E-Commerce) Rules 2019 and the Information Technology Act 2000 and its amendments. Specific legal requirements may differ based on your business structure and applicable regulations.

Blooming Sparrow is committed to resolving customer complaints and grievances in a fair, timely, and transparent manner. This document outlines our grievance redressal process in accordance with applicable Indian e-commerce regulations.

Grievance Officer

In accordance with the Information Technology Act 2000 and the rules made thereunder, the Grievance Officer for Blooming Sparrow can be contacted at:

How to File a Grievance

You may file a grievance by emailing us at bloomingsparrow@gmail.com with the following details:

• Your full name and contact information
• Order ID (if applicable)
• Description of the issue or concern
• Supporting photographs or documents, if relevant

Resolution Timeline

We follow a structured grievance resolution process:

• Acknowledgement: Within 24 hours of receiving your grievance
• Investigation: Our team will review and investigate the matter
• Resolution: We aim to resolve most issues within 7–15 business days
• Escalation: If unresolved, the matter will be escalated to senior management

For complex cases involving third-party service providers (courier partners, payment gateways), resolution may take up to 30 business days. You will receive regular updates on the status of your complaint.

Submit a Grievance

Use the form below to submit your grievance directly. Your submission will be sent to our Grievance Officer via email.

Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, you have the right to escalate the matter to the relevant consumer forum or applicable regulatory authority as per Indian law. We are committed to fair resolution and consumer satisfaction.